POLICY
MAXTRAC SUSPENSIONS, LLC. reserves the right to change or modify these Terms and Conditions at any time as deemed necessary. All Terms and Conditions are effective August 1st, 2010. These terms and conditions supersede any other implied terms expressed in writing or verbal.
Application listings in this catalog have been carefully checked for each model and year denoted. MAXTRAC SUSPENSION reserves the right to update as necessary, without notice, and will not be held responsible for misprints, changes, or variations made by vehicle manufacturers.
WARRANTY
Limited Lifetime Warranty is extended to all hard/fixed parts, to be free from defects in workmanship and materials. MAXTRAC’s obligation is limited to repair or replacement at MAXTRAC’s discretion. MAXTRAC’s Warranty does not cover any costs incurred due to the installation or removal of products, towing costs, freight costs, rental vehicles, or incidental or associated costs. Warranty does not cover finish, race applications, incorrect installations, abuse, neglect, or commercial vehicles.
Max Trac shocks, bushings, ball joints, spherical bearings, tie rod ends, coil springs & any other “wear-and-tear components” come with a 1 year limited warranty from date of purchase. All warranties are done on a case-by-case basis under Max Trac Suspension’s discretion
Vulcan Shocks carry a 3-year limited warranty from date of purchase. All warranties are done on a case-by-case basis under Max Trac Suspension’s discretion. Pictures will be required for all warranty claims. If a Vulcan shock(s) is deemed warrantable, a replacement shock(s) will be sent out along with a return label for the defective shock. At the same time, a valid credit or debit card will be required for a holding deposit. The defective shock(s) must be returned back to Max Trac Suspension within 15 business days. If the defective shock(s) is not returned to Max Trac Suspension within the 15 business day period, the payment method provided will be charged in full for the MSRP price of the replacement shock(s). No exceptions
FOX shocks come with a 1 year warranty from date of purchase. All warranties must be done through FOX directly using their “Service Portal” https://service.ridefox.com/account/login?return_url=%2Fpages%2Frequest-a-service%3Fcountry=US%26type=TruckRide Fox
ORDERS
FAX – (714) 688-0269
sales@maxtracsuspension.com
Pricing is subject to change without notice. MAXTRAC will notify the buyer of change in pricing to confirm order, before any shipments or charges are made. All Drop-Ship orders must be faxed or emailed to MAXTRAC SUSPENSION, no exceptions. Drop-Ship orders incur a 5 per order charge, and must be submitted to MAXTRAC before 1:00pm PST with confirmed availability to leave the same day. All orders leave UPS or FEDEX Ground.
Non-defective product returns incur a 25% restocking fee, and must be in new, resalable condition. All returned products require a Return Authorization Number prior to return, no exceptions.
